Privacy Policy

At Barbeques & More, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, subscribe to our marketing, or interact with our business.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information including:

Your name
Contact details, including phone number, email address and delivery address
Billing and shipping information
Order and purchase history
Payment confirmation details
Product preferences and interests
Website usage information
Information you provide through forms, enquiries, reviews, surveys or promotions
Marketing subscription preferences, including email or SMS consent

We only collect information that is reasonably necessary for our business operations.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery, freight or Click & Collect
Contact you about your order or enquiry
Provide customer service and support
Confirm product availability, pricing or freight details
Send order updates and transactional messages
Send marketing emails or SMS messages where you have opted in, or where we are otherwise permitted by law
Send abandoned checkout reminders where permitted
Request product or service reviews
Improve our website, products and customer experience
Maintain internal records
Meet legal, accounting or regulatory requirements

Email and SMS Marketing

If you subscribe to our email or SMS marketing, enter your details at checkout, or opt in through one of our forms, we may send you marketing communications.

These may include:

Special offers and promotions
Product updates
New arrivals
Back-in-stock notifications
Event reminders
Abandoned checkout reminders
Review requests
Other updates from Barbeques & More

Consent to receive marketing messages is not a condition of purchase.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

You can unsubscribe from SMS marketing at any time by replying STOP to a marketing SMS, where available, or by contacting us directly.

Australian marketing messages generally require consent, sender identification, contact details and an easy way to unsubscribe. ACMA also recommends using clear consent terms that explain what the marketing is for, who will use the consent, how long it applies, and how consent can be withdrawn.

Abandoned Checkout Reminders

Our website and marketing platforms may use cookies, checkout information and subscription details to identify when items have been left in a cart or checkout.

Where permitted, we may send abandoned checkout reminders by email or SMS to help you complete your purchase.

You can opt out of marketing messages at any time.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember items in your cart, understand how customers use our website, and support advertising or marketing activities.

Cookies may help us:

Remember your preferences
Keep track of items in your shopping cart
Understand which pages are being viewed
Improve our website performance
Send relevant marketing or abandoned checkout reminders where permitted

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

Payment providers
Delivery companies and couriers
Website and ecommerce platforms
Email and SMS marketing platforms
Review platforms
IT, hosting and security providers
Accounting, legal or business advisers
Government, regulatory or law enforcement bodies where required by law

SMS opt-in data and consent information will not be shared with third parties except service providers who help us operate our messaging program.

Payment Security

Barbeques & More does not store your full credit card details.

Payments made through our website are processed by secure third-party payment providers. These providers handle payment information in accordance with their own security and privacy requirements.

Protecting Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include secure website connections, restricted access to customer information, password protection, and the use of reputable ecommerce, payment and marketing platforms.

No online system can be guaranteed completely secure, but we take reasonable steps to protect the information we hold.

Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

We will take reasonable steps to respond to your request in accordance with applicable Australian privacy laws.

The Australian Privacy Principles set standards, rights and obligations for how covered organisations collect, use, disclose and manage personal information.

Links to Other Websites

Our website may contain links to other websites.

Once you leave our website, we are not responsible for the privacy practices, content or security of other websites. We recommend reviewing the privacy policy of any website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or marketing platforms.

The updated version will be published on our website.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please contact us.

Barbeques & More
Phone: (07) 3809 2955
Website: https://barbequesandmore.com.au/pages/contact-us